Polityka zwrotu kosztów

Returns & Refund Policy

Last Updated: September 28, 2026

At sfcde.shop, ensuring dependable product quality and customer satisfaction is our core focus. If you are not completely satisfied with your purchase, you may submit a return or refund request in accordance with the terms outlined below.

  1. Return Eligibility & Destination Network

  • Return Filing Period: You are entitled to request an authorized return or refund within 14 calendar days from the date of receipt.

  • Delivery Scope: We transport and deliver orders to Poland and other supported countries. All returns must originate from within these recognized destinations.

  • Exclusive Settlement Framework: Transactions operate strictly on a Cash on Delivery (COD) model, and no other payment options are supported at checkout. For Cash on Delivery orders, no online payment is required prior to delivery; upon physical inspection of the parcel, payment is made directly in cash to the delivery courier, and package rejections or returns produce no additional hidden fees or transaction surcharges.

  • Prior Authorization: Customers must contact our Customer Support desk to obtain formal return approval prior to shipping any parcel back to our facility.

  1. Return Authorization Procedure
    To submit a return or refund claim within 14 days of receipt, please contact our support team at aaa0507027726@gmail.com with the following details:

  • Full Customer Name

  • Order Identification Number

  • Product Name / Specific Model

  • Delivery Address in the destination country

  • Working Phone Number

  • Active Email Address

  • Detailed explanation of the reason for the return

Upon review and verification of your request, our team will provide:

  • Official return authorization reference;

  • Designated return facility shipping address;

  • Clear packaging, labeling, and return transit guidelines.

Please refrain from sending items back without prior approval, as unauthorized or untracked packages cannot be accepted or processed.

  1. Product Condition & Resalability Standards
    To qualify for a refund, returned items must satisfy these standards upon warehouse inspection:

  • Completely unused, unworn, unwashed, and in original pristine condition;

  • Returned in all original manufacturer packaging with protective interior wrapping intact;

  • Accompanied by all included components, hardware, manuals, labels, tags, and promotional materials (where provided);

  • Free from any signs of wear, customer alterations, or accidental damage;

  • Maintained in a state fully suitable for commercial resale.

We advise utilizing a shipping carrier that provides tracking information. Customers remain responsible for the merchandise until it has safely arrived and been signed for at our designated return hub.

  1. Reimbursement Protocols for COD Orders
    Following arrival and physical inspection of your returned package at our facility, we will notify you of the outcome of your claim:

  • If approved, your refund will be processed as quickly as reasonably possible.

  • Settlement Channel: Because all orders are fulfilled via Cash on Delivery, refunds cannot be automatically reversed online. Approved reimbursements will be disbursed via a bank transfer (IBAN) arranged directly with our Customer Support team.

  • Please note that transit intervals for funds to appear in your account may vary depending on the processing times of relevant financial institutions.

  1. Damaged, Defective, or Incorrect Deliveries
    If your order arrives compromised by any of the following issues:

  • Damage incurred during courier transit;

  • Inherent manufacturing faults or operational failures;

  • Discrepancies between the product ordered and the item physically received;

  • Omission of hardware, accessories, or essential parts;

  • Other quality-related issues attributable to our fulfillment.

Please contact us within 14 calendar days from delivery, providing your Order Number, product name, an issue description, and clear photos or videos showing the problem alongside exterior packaging labels. Upon validation, we will:

  • Replace the item free of charge; or

  • Issue a full refund.

For approved quality claims, we will cover all reasonable and documented return shipping costs.

  1. Personal-Reason Returns (Change of Mind)
    If you decide to return a product for personal considerations (such as changing your mind, choosing the incorrect variant, realizing the item is no longer required, or preferring an alternate model):

  • The return application must be initiated within 14 calendar days from the date of delivery;

  • The item must remain strictly unused, intact, and in resalable condition with all original packaging, tags, manuals, and accessories included;

  • Unless mandatory consumer protection legislation dictates otherwise, the customer is responsible for all return shipping costs;

  • Refunds will be finalized only after the returned parcel has arrived at our warehouse and successfully passed quality inspection.

  1. Non-Returnable Items & Ineligible Scenarios
    Returns and refunds cannot be approved under the following conditions:

  • The claim is submitted after more than 14 calendar days have elapsed since delivery;

  • The product has been used, worn, washed, assembled, modified, or damaged after delivery;

  • Original retail packaging, manuals, accessories, or labels are missing;

  • The defect or damage resulted from improper use, negligence, or accidental damage;

  • The returned product does not match the original order records;

  • The merchandise is no longer in a condition suitable for resale.

Nothing in this section affects any mandatory statutory consumer rights provided under applicable European Union and regional laws.

  1. Product Exchanges
    We do not conduct direct product swaps or variant exchanges. If you require an alternative model, size, or color:

  • Submit an authorized return request for the initial merchandise under this policy.

  • Place a separate, new purchase for your preferred product directly on our website.

  1. Fulfillment Timelines & Order Cancellation

  • Order Processing Window: Warehouse verification, item preparation, and packaging take 1 to 3 business days.

  • Freight Transit Duration: International freight transit across our destination network requires approximately 7 to 15 business days.

  • Cancellation Boundaries: Orders enter fulfillment shortly after checkout. Once an order has entered warehouse preparation and dispatch (taking 7 to 15 business days for transit to Poland and other supported countries), it cannot be canceled, redirected, or altered in transit. If you decide you no longer wish to keep the product after delivery, please accept the consignment, complete payment with the courier, and initiate a return request within the 14-day post-delivery return window.

  1. Cash on Delivery (COD) Guidelines
    For all Cash on Delivery shipments, full payment must be handed over in physical cash directly to the courier representative upon parcel arrival and inspection at your delivery address.

Please ensure an authorized individual is present with the payable cash balance ready upon courier arrival.

Repeated refusal of verified Cash on Delivery consignments without a legitimate cause may result in the restriction of future Cash on Delivery ordering privileges.

  1. Customer Support Desk
    For any questions regarding returns, refunds, or your order status, please reach out to our Customer Support team:

  • Store Identifier: sfcde.shop

  • Customer Support Email: aaa0507027726@gmail.com

  • Supported Delivery Scope: Poland and other supported countries

  • Accepted Payment: Cash on Delivery (COD) Only (no online payment required, hand cash to courier after inspection, zero hidden fees for rejections or returns)

  • Return Window: 14 calendar days from delivery

Our representatives review all inquiries during regular business hours and will make every reasonable effort to respond promptly and assist you throughout the return and refund process.